How much do I have to buy?
There is no minimum order at soupbase.com.

How soon will my order be shipped?
We try to ship all orders within 24 hours.  If there is going to be a delay for more than a couple days we will notify you.

How much is shipping?
Our shipping charge is based on the weight of the order and the distance it has to be shipped.  There is a shipping chart on the Customer Service page.

How are returns handled?
Please call before returning anything for instructions. Any unopened product is returnable.

What are Minor's Bases?
Minor's Bases are stock concentrates of freshly cooked Meat, Poultry, Seafood and Vegetables.

Why is a Minor's Base essential to good cooking?
A Minor's Base significantly enriches menu items with natural flavor of freshly cooked meat, poultry, seafood or vegetables

How are Minor's Bases manufactured so they add fresher, more natural flavor?
We start with premium high quality meat, poultry, seafood and vegetables that are freshly cooked just prior to processing in our State-of-the-Art USDA inspected facility. We use technically advanced specially customized equipment to capture and retain the entire fresh flavor expected from premium bases. Minor's Bases are closely monitored during each phase of the manufacturing process to assure consistent quality results.

How much meat is in Minor's Bases?
The name of the product is always the primary ingredient. The exact amount is proprietary information.

Are Minor's Bases considered "Natural"?
Yes. Minor's Bases do not contain any artificial flavors, colors or chemicals preservatives. All ingredients are naturally derived and include: freshly cooked meat, poultry, seafood and vegetables, natural spices, spice extracts and flavorings derived from vegetables and herbs.

What are the differences between stock made from Minor's Bases and Canned Broths?
Stock made from Minor's Bases have a superior natural flavor and adds the taste of freshly cooked meat, poultry, seafood and vegetable.

Why do you put salt in Minor's Meat, Poultry, Seafood and Vegetables?
We use the minimal amount of salt necessary for preservation and flavoring. The amount varies from product to product.

How can I use Minor's Bases with my existing recipes?
For fresher flavor during and after cooking, omit salt from your recipe and add Minor's Bases. To replace the salt, add 2 to 3 times the amount of Minor's Bases.

Where can I get more recipes for Minor's products?
Go to www.NestleFoodservices.com and click on the search link.  Enter the name of the product in the "Search All Recipes" box then click those words.

Is it necessary to dissolve Minor's Bases in water before use in cooking?
No. Minor's Bases blend readily with other ingredients such as sour cream, mayonnaise or salad dressings, beaten eggs, vegetables oil or melted fat, water and other liquids.

Can I reduce sodium in my cooking by using Minor's Meat, Poultry, Seafood and Vegetable Bases?
Yes. By replacing the salt in your recipe with 2 parts of Minor's Base, the sodium, in your recipe can be reduced by 20%, along with retaining the same level of natural flavor enhancement. Minor's also carries a line of " Low Sodium Bases".

Why Does the Minor's label indicate "Refrigerate for Optimum Flavor?"
We recommend refrigeration to preserve the " fresh cooked " flavor quality of each Base.

What are the MSG levels of stocks made from Minor's Bases?
MSG levels are less than 0.5% for each Minor's Base made according to label directions. Minor's also offers a full line of " No Added MSG" Bases.

How long will Minor's Meat, Poultry, Seafood and Vegetable Bases stay fresh under refrigeration?
We suggest using Minor's Bases at their peak quality. Most Minors' Bases are the best when used within one year. Seafood Bases are best when used within nine months.

What steps are taken to ensure product integrity?
We "seal in freshness" by using a USDA-approved aluminum foil lid that is machine applied, heat sealed and covered with a plastic cap for every 8 oz. sample and 1 lb. cup of Minor's Base. The finished product is stored refrigerated.

What if the product is not refrigerated? Should I throw it away?
Minor's Bases should remain refrigerated to retain optimum quality and freshness. Should a Base be left out at room temperature, the Base will not become harmful, however, when left un-refrigerated over a long period of time, there may be a loss in the intensity of the flavor.

What do we mean by " No Added MSG"?
Minor's No Added MSG products contain no added MSG other than that, which naturally occurs in protein sources. We do not add MSG as an ingredient, but MSG may be present from ingredients where glutamate is naturally occurring, such as in hydrolyzed vegetable proteins and autolyzed yeast extracts.

What is Minor's position on MSG?
Minor's neither encourages nor discourages the use of MSG. In response to customer needs, we provide products with MSG as well as those with No Added MSG to satisfy our customers' preference.

There is more general information on the Customer Service page.