1-800-827-8328 (TASTEBUD)    10am-6pm   Mon-Fri  EST.....
Email: cooking@soupbase.com
Fax - 216-381-7170 - 24 hours
Local Phone -216-381-9925
P.O. Box 21743, Cleveland, OH 44121

Shipping & Handling Charges ... Orders are processed in the order in which they are received. Please allow 7 to 10 days for delivery during the holiday season. Our normal mode of shipping in the contiguous United States is Fed Ex Ground and Express Service and the United States Postal Service, unless other arrangements are made. Next Day, Second Day, and Third Day Air are available at higher cost. Please call for this service. Saturday delivery is also available at an extra charge and must be combined with an air delivery. For Alaska and Hawaii we use U.S. Priority Mail in most cases. All standard orders should be delivered within 10 days unless told otherwise. If your order does not arrive with 10 days, please call to have us check on the delay. Any specials that affect the cost of shipping will be based on, and adjusted according to our regular rates. During special offerings or special pricing periods, delivery may take
7 - 21 days. If needed sooner, please call and make that request.

Please note...
Additional charges are required for delivery locations in the contiguous USA specified as "outlying" or "extended delivery areas" by our carrier. If your location is listed as one of these areas there will be an additional charge of up to $1.50 added to your regular shipping charges.

Shipments to the following states may have an additional charge of $1.50 due to recent increases and distance and fuel charges. The affected states are ME, VT, NH, FL, and all states west of the Mississippi River.

Please double check your shipping address for accuracy. Incorrect or undeliverable addresses are subject to a $10 additional charge.

Items damaged during shipping... The cost of any items broken in shipping will be credited to the credit card used for the purchase unless other arrangements are agreed upon between parties. Please notify us and the carrier of any visible damage.

You can use the following chart for orders up to 17 pounds. If heavier - please call for rate. The rates below are for Fed Ex Ground Service in the contiguous United States.

Our current shipping rates are as follows:

Canadian Shipping Costs
Shipping costs to Canada are as follows:

  Please Note: On May 12, 2008 Canadian shipping rates changed. Due to the variety of
pricing from the US Postal Service, if you place an order to be shipped to Canada, we
will email you with the pricing alternatives and await your reply and approval.

Credit Card Charges and Payments ...
We accept MasterCard, Visa, and Discover credit cards. We also accept personal checks by mail. Please mail to Allserv, Inc., P. O. B. 21743, Cleveland, Ohio 44121. Credit cards are charged no more than 48 hours prior to shipping. Orders received by mail are shipped the same day. Credit for broken items will be issued the next business day after notification. No replacements will be made unless agreed on by both parties. 

Special Offer Information
Special offers are made in various ways at various times of the year. Some special offers are made through email to the database of customers who have placed orders online or signed up online. We occasionally mail post cards to portions of our database during the summer months. Unless otherwise noted on the offer, all specials expire 14 days after receipt. You can use only one special offer with any one order.

Backorders ...
We seldom run short of inventory and re-stock on a weekly basis. If we do happen to run out of an ordered item and know we won't have it back in stock within a couple of days, we will contact you. There have been a few occasions when we have run short and found that Minor's was also out and not scheduled to make that item for a week or more. But those are rare occasions.

Guarantee and Return Policy ...
Our goal is complete customer satisfaction. If, for any reason, you are not satisfied with any product purchased from ALLSERV (soupbase.com), we will gladly issue a prompt refund, exchange, or credit of product purchase price, upon return of any unopened product(s). Please call ALLSERV for return instructions. Credit or replacement will be issued for any items broken while in transit.

Acknowledgements ...
We would like to express our sincere thanks to the entire staff at Minor's for their assistance in providing much of the product information and recipes we have drawn upon and used at this web site. Their personalized training and on-going support is a major factor in the continued success of our business and expansion.

Trademarks ...
Minor's®, Dry Roux®, Pasta 'N Pizza®, Maggi®, Signature ^tm and Global Sauce Selections ^tm are registered trademarks of L. J. Minor Foodservice Division Nestlé FoodServices.